Facilities

Kitchen and Dining Room

We have a large well-equipped guest kitchen and dining room for you to prepare and cook meals, with plenty of fridges, freezers and shelves for storing food.

Guest Laundry Facility

Coin operated washing machines and dryers ($4 per cycle) are available, with laundry powder dispensers ($2 per packet) for your convenience.

Something for EVERYONE

Free WiFi, DVDs, guitar, pool table, table tennis, games, books, bike and luggage storage… and GREAT atmosphere!

HUGE Guest Lounge

Our lounge is a great place to kick back and relax or socialize with new friends!  We also have a fantastic view of the 20m high climbing wall, which is located downstairs and our guests receive good discounts.

Comfy Dorms

4, 6 and 8 bed dorm rooms with bunks and some have single beds.

  • Dormitory rooms each have lockers, reading lights and heaters.
  • Our hostel is set up to accommodate travellers from all over the globe.  If you’re travelling with small children anyone aged 17 or younger must be accompanied by a guardian/parent.
  • A family must book the whole dorm to themselves if the children are under 17 years of age.  This means paying for all beds that are not used in that dorm.  We do not allow 16 years and under to share the dorms with other guests.  
  • We cannot always guarantee that guests from a group booking will be in the same room or any booking will be in the same room for the duration of the stay, we do our best to keep everyone together.

Last update: 8 October 2020
All of New Zealand is currently at Alert Level 1.                                            

We continue to regularly monitor updates and developments from the Ministry of Health and the New Zealand Government.

While we love to have our beds full and hostel humming with activity, please Do NOT travel if you are sick. If you
have cold or flu symptoms, we recommend you stay home and call your doctor or Healthline on 0800 358 5453.

Here at Rock Solid Backpackers, the safety of our guests and staff is a priority. We have broken down how we will operate during the different Covid-19 Alert Levels. These actions may be updated at any time to reflect new government requirements or improvements to our operating procedures. If you have further questions, please get in touch with us at bookings@rocksolidrotorua.co.nz.

We look forward to hosting you.

Rock Solid Team.

Alert Level 1

At Alert Level 1, Rock Solid Backpackers is open and accepting guests.
Whilst we are in a low risk environment, please regularly wash your hands, sanitize after touching communal surfaces, maintain appropriate social distances and be kind to everyone.

Guest safety Measures

  • Contact details for all guests will be recorded and stored for the purposes of contact tracing should there be a localized outbreak. Stationary used will be sanitized following use by guests.
  • Signage placed around premises to help guests understand their responsibilities.
  • Hand sanitizer available at reception, guest kitchen and dining areas.
  • Guest key & tags to be sanitized after each check out.
  • High touch surfaces such as tabletops, light switches, door handles etc to be sanitized regularly.
  • Guests staying more than 7 days will have their rooms serviced once a week.

Staff Safety Measures

  • Staff have access to PPE and it is entirely at their discretion to wear
  • Staff to report to management should they or their family fall ill or have symptoms of Covid-19. Staff to see a doctor and stay away from workplace till cleared.

Alert Level 2

At Alert Level 2, Rock Solid Backpackers is open and accepting guests.
In addition to the protocols we follow in Alert Level 1, the following additional measures will also be in place.

Guest safety Measures

  • All measures from level 1 and,
  • On arrival guests will be asked if they have recently had any symptoms of illness or travelled from a city with an outbreak of Covid-19.
  • No cash payments will be accepted, with Eftpos machines being sanitized after every use.
  • 2 meter social distancing in public areas and occupancy will be limited in shared rooms to allow for social distancing between different parties.
  • Gloves and facemasks available for guests from reception during opening hours should they request one

Staff Safety Measures

  • Staff will wear PPE, work in bubbles and undertake 2-meter social distancing

Alert Level 3

At Alert Level 3, Rock Solid Backpackers is open only to guests who have pre-booked.
In addition to the protocols we follow in Alert Level 1 & 2, the following additional measures will also be in place.

Guest safety Measures

  • All measures from level 1 and 2.
  • Guests will be required to stay within their own “bubbles” in the hostel.
  • Occupancy per room will be limited to the guests’ bubble.

Staff Safety Measures

  • Staff will wear additional PPE and work in bubbles and undertake 2 meter social distancing.